Sign-in and security

Your sign-in settings are under Settings in the menu. They apply to you in every account you belong to.

Forgot your password

1. On the sign-in page, click Forgot your password?.
2. Enter your e-mail. If it has an account, you receive a link that is valid for one day and works once.
3. Open the link and choose a new password of at least 10 characters.

After 5 failed sign-in attempts, the account is locked for 15 minutes.

Change your e-mail

Enter the new e-mail and click Change e-mail. We send a confirmation link to the new address. The change applies once you open it; until then you sign in with the current one.

Change your password

You need your current password. After the change you stay signed in in the browser you used, and other devices are signed out within 30 minutes.

Two-step verification (2FA)

With 2FA, signing in also asks for a 6-digit code from an app on your phone, such as Google Authenticator, Microsoft Authenticator or 1Password.

1. Click Turn on….
2. Scan the QR code with the app. If you can’t, type the key shown next to it into the app.
3. Enter the code the app shows and click Turn on.
4. Save the 10 recovery codes (copy or download as .txt). They are shown only this once.

If you lose your phone, click Use a recovery code when signing in. Each code works once. In Settings you can create new recovery codes, which makes the old ones stop working, or turn 2FA off.

If you lose both your phone and your recovery codes, write to support@cookiedoo.net from the account’s e-mail address.